Privacy Policy

1. Who We Are

Mana Kitchen Pty Ltd (“Mana Kitchen”, “we”, “us”, or “our”) operates this website and cloud kitchen from Wentworthville, New South Wales, Sydney, Australia.

Contact: info@manakitchen.com.au / Mobile: +61 411 221 122

2. What We Collect

We collect personal information you provide to process orders and inquiries through our website. This may include:

• Your name, phone number, and email address
• Event-related details (event type, catering type, and your message)

We do not collect or store any payment, address, or sensitive personal data through this website.

3. How We Use It

• Respond to your event or catering enquiries
• Prepare quotes or menu suggestions based on your inputs
• Improve our website and customer experience
• Send updates or offers if you have opted to receive them

4. Sharing of Information

We do not sell or rent your data. Your information may only be shared with:

• Our catering and event coordination teams to handle your enquiry
• Website or IT service providers for maintenance and hosting

All third parties are required to protect your data in accordance with the Australian Privacy Principles (APPs).

5. Children's Data

Mana Kitchen’s services are not intended for children under the age of majority in Australia. We do not knowingly collect personal information from children. If a parent or guardian believes that we have collected information about their child, they may contact us to request deletion.

6. Your Rights and Choices

Subject to applicable laws, you may have rights including:

• Accessing the personal information we hold about you
• Requesting correction or deletion of your personal information
• Requesting portability or transfer of your information
• Managing communication preferences, including opting out of marketing messages

You can exercise these rights by contacting us. Verification of identity may be required before processing requests.

7. International Transfers

Your personal information may be stored or processed outside Australia where necessary. We ensure such transfers comply with Australian privacy laws and provide adequate protection.

8. Data Storage & Security

Your form details are securely stored and accessed only by authorised staff. We use secure hosting services and reasonable safeguards to prevent unauthorised access or misuse. While we take steps to secure your data, no system is completely secure.

We retain your personal information only as long as necessary to fulfil the purposes outlined, comply with legal obligations, resolve disputes, and enforce agreements.

9. Concerns or Complaints

If you have concerns or complaints about our handling of your personal information, please contact us. We will investigate and respond in writing within 14 working days.

You also have the right to escalate complaints to the relevant data protection authority in Australia.

For more information about your privacy rights, visit the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact

Mana Kitchen Pty Ltd

Email: info@manakitchen.com.au
Mobile: +61 411 221 122
Address: Shop 4, 76-80, Station Street, Wentworthville, NSW - 2145